Returns / Sending goods back
General information about returns
(1) Please prevent the goods from getting damaged or dirty. Return them together with all accessories, if possible in their original packaging, including all parts of it. As the circumstances require, please add a protective outer packaging. If the original packaging is not in your possession any more, we ask you to protect the goods from transport damage with another appropriate packaging.
(2) Please do not return the goods charges forward (postage not paid), because we would have to deduct the costs from your possible credit or bill them to you.
(3) Already paid orders or entitlements to refunds can only be refunded if we know your bank details. For a quick procedure, we ask you to send them together with an accompanying letter and maybe a receipt.
(4) Please note that the above named numbers 1-3 are not required for the effective exercise of your legal cancellation rights.