Cancellation policy

 Cancellation policy

Consumers do have a legal cancellation right, allowing to cancel this contract within fourteen days, without giving reasons, from the day of delivery on (§ 312d BGB in conjunction with §§ 355, 356 BGB).

Please have a look at our Cancellation form

For general information about returns, please see:  Returns / Sending goods back


Legal cancellation right

You have the right to cancel this contract, without giving reasons, within fourteen days. The cancellation period is fourteeen days from the day when you or a third party, authorized by you, which is not the carrier, have rsp. has taken the goods in possession.

To carry out your legal cancellation right, you have to inform us

Company: Sieltec GmbH & Co. KG

Address: Groß Malchau 56, 29597 Stoetze, Germany

E-mail address:

by unmistakable declaration (e.g. posted letter, fax or e-mail) about your decision to cancel this contract. You may use the specimen cancellation form, which is not mandatory though. You may also fill in and transfer the specimen cancellaton form or another unmistakable declaration electronically at our website ( If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of the receipt of such a cancellation.

To keep the cancellation period, it is sufficient that you dispatch the notification about exercising the legal cancellation right before the expiration of the cancellation period.

Consequences of cancellation

If you cancel this contract, we have to reimburse to you all payments we received from you, including delivery costs (except additional costs based on your choice of a different than the favourable standard delivery offerend by us), without delay and at the latest within fourteen days from the day we received the notification of your cancellation on. For this reimbursement, we use the same means of payment you utilised for the original payment, except if something else was agreed with you; in no way will we charge you fees because of this refunding. 

We may refuse reimbursement until we received the goods back or until you provided evidence that you sent the goods back, depending on which is the earlier point of time.  

You have to send the goods back to us or hand them over without delay and in any case within fourteen days from the day you informed us about the cancellation of this contract on. The deadline is kept if you dispatch the goods before expiration of the time period of fourteen days.

You are bearing the direct costs of the return of the goods.

You only have to compensate for a possible loss of value of the goods if this loss of value is attributable to a handling which is not necessary for the examination of nature, characteristics and mode of working of the goods.

Exclusion of cancellation right

The cancellation right does not apply to contracts concerning the delivery of goods which are not prefabricated and for whose production an individual choice or determination by the consumer is decisive or which are obviously geared to the needs of the consumer.

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